Online Reseller Agreement



  1. The Authorized Websites must be operated in Seller’s legal or registered fictitious name.
  1. The Authorized Websites must not give the appearance that they are operated by Wellmore or any third party.
  1. Anonymous sales are prohibited. Seller’s full legal name or registered fictitious name, mailing address, email address, and telephone contact must be stated conspicuously on the Authorized Websites and must be included with any shipment of Authorized Products from the Authorized Websites or in an order confirmation email sent at the time of purchase. 
  1. At Wellmore’s request, Seller will reasonably cooperate in demonstrating and/or providing access to, and copies of, all web pages that comprise the Authorized Websites.
  1. The Authorized Websites shall have a mechanism for receiving customer feedback and Seller shall use reasonable efforts to address all customer feedback and inquiries received in a timely manner. Seller agrees to provide copies of any information related to customer feedback (including any responses to customers) regarding the Authorized Products to Wellmore for review upon request.  Seller agrees to cooperate with Wellmore in the investigation of any negative online review associated with Seller’s sale of the Authorized Products and to use reasonable efforts to resolve any such reviews.  Seller shall maintain all records related to customer feedback for a period of one year following the creation or submission of such a record, to the extent legally permitted.  Nothing in this paragraph shall be construed to require Seller to disclose identifying information about its customers to Wellmore.
  1. The Authorized Websites shall be in compliance with all applicable privacy, accessibility, and data security laws, regulations, and industry standards.
  1. Seller shall be responsible for all fulfillment to its customers who order Authorized Products through Authorized Websites, any applicable taxes associated with such purchases of Authorized Products, and any returns of Authorized Products. 
  1. Seller shall ensure that any third-party logistics provider engaged by Seller to store inventory or fulfill orders for the Authorized Products is aware of and complies with all product quality controls and customer service standards described herein or otherwise conveyed to Seller by Wellmore. Seller shall ensure that any such third-party logistics provider stores Seller’s inventory of Authorized Products separately from any Authorized Products owned by any third party.  Upon request by Wellmore, Seller shall disclose its use of third-party logistics providers, including the identity and location of any third-party logistics provider, and shall cooperate with Wellmore in investigating any concerns related to the Authorized Products that may relate to Seller’s use of a third-party logistics provider.  Under no circumstances shall Seller permit orders to be fulfilled by a third-party logistics provider in any way that results in the shipped Authorized Product coming from stock other than Seller’s.